Terms and Conditions
Throughout this agreement Staats Enterprises and all its Subsidiaries will be referred to as Company
Opener installations include a warranty for a period of 1 year on new installation and 30 days for service requests, against manufacturer defects and workmanship.
Company warranty covers all parts and labor provided by company, any products not supplied by Company or any supplied products that have been altered in any way by any party other than Company are not covered.
Appointments for warranty service are scheduled Monday – Friday 8 a.m. CST to 4 p.m. CST with in a 2 hour time frame. Most appointments can be scheduled within same or next business day. Scratches, programming, settings, and adjustments or damage claims after the original time of installation, and re-alignment of photo eyes are not considered warranty. On new door and opener installations all product warranties are provided by the manufacturer. See your product manual and match warranty with the product detailed on your invoice. For all service work refer to your invoice for written warranty.
Upon approval by the property owner, as indicated by his/her signature on invoice, Company, agrees to provide the products and services as described in this agreement. In preparing this agreement, your Company Representative has made every effort to anticipate any additional parts or supplies that may be necessary for the work request to the best of his/her ability and has included all applicable discounts. Anything not detailed in this proposal, and determined necessary at the time of service to complete this project, may be subject to additional charges. Company will remove any boxes, bags, and other miscellaneous trash generated by the completion of the work unless stated otherwise. Company will guarantee to beat any competitors’ written price on any comparable product with equal manufacturing specifications and like warranty or meet said price. The price guarantee is good at the time of sale or signing of agreement, it requires manager approval and competitors’ written estimate and warranties. Price guarantee must be exercised prior to install and is subject to product availability.
Company schedules all jobs on a first come, first serve basis with your returned signed invoice, and in accordance to product and labor availability.
In signing this agreement it is understood that Company may retain entire deposit as liquidated damages and /or compensation if this agreement is cancelled, altered or changed for any reason. In the event no deposit was retained, signer agrees to pay a $99.00 service charge as compensation for the afore mentioned liquidated damages. Any changes must be made within 72 hours of placing order. Any changes made after the 72 hour period constitutes cancellation of order. Deposits may not be applied to the new order. A change order deposit may be required.
Any necessary changes to install date by the customer require a 24 hour notice, if Company is not contacted at least 24 hours in advance a $75.00 additional service charge may apply.
Signer agrees to ensure the garage and driveway are cleared of all vehicles and property. We require the full width of the garage from the door, 12 feet back from the door, and an area the full width of the garage door we are replacing, as well as any area under the track system and opener will be cleared to allow access to the track and all mounting brackets with ladders and tools, and room to maneuvre new product during installation, Company will not be held liable for any items left in described area. There will be a $75.00 charge per occurrence for any additional trips caused by the signer or resident. Possible occurrences could include but are not limited to; no electricity for power tools, garage and driveway not cleared as described before, inaccessibility to garage interior thus causing need for rescheduling, etc. Company retains the right to charge a $25.00 per person, per 15 min increment, rounded up, to the next quarter hour, for any delays in work caused by any of the before mentioned occurrences if the work is performed as scheduled. The options as described before will be at the sole discretion of the company.
Terms: Full payment must be received at the time of completion, any amount not collected may be charged a fee of 18% APR or 1.5% of the balance per month. Any bill outstanding past 90 days will be turned over to collections and a minimum collection rate of $30.00 will be charged where allowable by law. Returned checks will be subject to a $30.00 fee. Signer agrees to pay any and all reasonable attorney or collection fees Company may incur, in the event of collection of this agreement.
❑ Check here indicates this is a special order and requires a non-refundable deposit amount of not less than 50% of the total before any order may be placed. Signer has provided a non-Refundable deposit for ordering of materials and submit this job to be scheduled, signer agrees to pay the balance in accordance to the terms described above. Project completion is defined as operational, any warrantee issues, adjustments, or touch ups do not constitute any claim of incomplete project or entitlement to compensation. The technician will accept payment by check or credit card at time of install and will require a valid drivers license present at the time of payment for either credit card or check, (cash is also a valid form of payment). Please be aware of the variables in weather, illness, family emergencies, vehicle breakdowns, etc. We will make every effort to accommodate your schedule and provide service on the date shown above, however, rescheduling is sometimes unavoidable. We will make every effort to give as much notice as we are able. Rescheduling in no way will result in entitlement to any additional discounts or other compensation. Thank you for understanding.
By signing on invoice, signer acknowledges their pre-lien notice below and their agreement to all terms described above, and gives approval to Company to complete the work as described, billing in accordance to the information provided herein, and their authority to do so.
(A) ANY PERSON OR COMPANY SUPPLYING LABOR OR MATERIALS FOR THIS IMPROVEMENT TO YOUR PROPERTY MAY FILE A LIEN
AGAINST YOUR PROPERTY IF THAT PERSON OR COMPANY IS NOT PAID FOR THE CONTRIBUTIONS.
(B) UNDER STATE LAW, YOU HAVE THE RIGHT TO PAY PERSONS WHO SUPPLIED LABOR OR MATERIALS FOR THIS IMPROVEMENT
DIRECTLY AND DEDUCT THIS AMOUNT FROM OUR CONTRACT PRICE, OR WITHHOLD THE AMOUNTS DUE THEM FROM US UNTIL
120 DAYS AFTER COMPLETION OF THE IMPROVEMENT UNLESS WE GIVE YOU A LIEN WAIVER SIGNED BY PERSONS WHO